Welcome to Route 20 Coffee's website! We built our website to tell you about our company and coffee; to make helpful posts available that show you how to brew coffees at home; to provide updates about our company; to allow you to purchase our coffees and other products and have them shipped directly to you.

The following terms govern your access to and use of the Route 20 Coffee website, including any content and services offered via our website. By using our website, you agree to these terms.

We may revise and update these terms from time to time. All changes are effective immediately when we post them. Your continued use of our website following the posting of revised terms means that you accept and agree to the changes.

Privacy

We value your privacy. Please review our privacy policy to understand our privacy practices. All information you provide to us to establish an account via this website or otherwise is subject to our privacy policy.

Trademarks

Route 20 Coffee and the Route 20 Coffee logo are registered trademarks of Route 20 Coffee LLC. You must not use these trademarks without our prior written permission. All other names, logos, product and service names, designs, and slogans that may appear on this website are the trademarks of their respective owners.

Other Intellectual Property Rights

This website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof) are owned by Route 20 Coffee LLC, its licensors or other providers of such material and are protected by U.S. and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

These terms permit you to use our website for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our website except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.

• You may store files automatically cached by your web browser for display enhancement purposes.

• You may print or download one copy of a reasonable number of pages of our website for your personal, non-commercial use and not for further reproduction, publication, or distribution.

You, with this grant to Route 20 Coffee LLC and its affiliates, a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable, and sub-licensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any images, writings, illustrations, audio recordings, video recordings and other content that you post to our website ("Postings") (in whole or part) and to incorporate them in other works in any form, media, or technology now known or later developed for editorial, commercial, non-commercial, promotional or any other purpose, without your approval or right of accounting. You represent and warrant that you are over the age of 18 and that your Postings are original to you, do not infringe on another party's intellectual property rights, and no other party has any rights to that, and that any "moral rights" in your Postings have been waived.

Permitted and Prohibited Uses

You may use our website only for lawful purposes and following these terms. You agree not to use our website in any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries). You also agree not to:

• Use our website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of our website.

• Use any robot, spider, or another automatic device, process, or means to access our website for any purpose, including monitoring or copying any material on our website.

• Use any device, software, or routine that interferes with the proper working of our website.

• Introduce any viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful material.

• Attack our website via a denial-of-service attack or a distributed denial-of-service attack.

• Otherwise, attempt to interfere with the proper working of our website.

Reliance on Website Information

The information on our website is made available solely for general information. We do not warrant this information's accuracy, completeness, or usefulness. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our website or anyone who may be informed of any of its contents.

Reliance on Website Information

You may only register for a Route 20 Coffee account and purchase our products if you are at least 18 years old. When you register for an account, you represent that:

1. You meet the age requirement.

2. All of the information you provide is accurate, current, and complete.

3. You will be solely responsible for all transactions using your account.

4. You will be solely responsible for maintaining the secrecy and security of your account and password.

We reserve the right to refuse service, terminate your account, or cancel your orders in our sole discretion, including, without limitation, if we believe that your conduct violates applicable law or is harmful to our interests.

Changes to this Website

We may occasionally update the content on our website, but its content is not necessarily complete or up to date. Any material on our website may be out of date at any time, and we are not obligated to update such material.

Linking to this Website

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Still, you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.

Linking from this Website

Any links from this website to other sites and resources provided by third parties are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to our website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Disclaimer of Warranties

You understand that we can not guarantee or warrant that files available for downloading from the internet or this website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your requirements for anti-virus protection and accuracy of data input and output and for maintaining a means external to our website for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT OR ANY WEBSITE LINKED TO IT.

YOUR USE OF OUR WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE IS AT YOUR OWN RISK. OUR WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER RED ROOSTER COFFEE ROASTER ROASTER NOR ANY PERSON ASSOCIATED WITH RED ROOSTER COFFEE ROASTER ROASTER MAKES ANY WARRANTY OR REPRESENTATION CONCERNING THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF OUR WEBSITE. WITHOUT LIMITING THE PRECEDING, NEITHER RED ROOSTER COFFEE ROASTER NOR ANYONE ASSOCIATED WITH R REPRESENTS OR WARRANTS THAT OUR WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT OUR WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation on Liability

IN NO EVENT WILL ROUTE 20 COFFEE LLC, ITS AFFILIATES, OR ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OUR WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON OUR WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

Indemnification

You agree to defend, indemnify and hold harmless Route 20 Coffee, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these terms or your use of our website, including, but not limited to, any use of our website's content, services and products other than as expressly authorized in these terms or your use of any information obtained from our website.

Governing Law and Jurisdiction

All matters relating to our website and these terms and any dispute or claim arising from there or connected to that (in each case, including non-contractual disputes or claims) will be governed by and construed following the laws of California, without giving effect to any choice or conflict of law provision. Any legal suit, action, or proceeding arising out of or related to these terms or our website will be instituted exclusively in the federal and state courts in Alameda County, California. You waive any objections to the exercise of jurisdiction over you by such courts and venue in such courts.

Dispute Resolution and Binding Arbitration

(a) YOU AND ROUTE 20 COFFEE LLC ARE AGREEING TO GIVE UP ANY RIGHTS TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION concerning A CLAIM. ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION. (b) The arbitration will be administered by the American Arbitration Association (" AAA") by the Consumer Arbitration Rules (the" AAA Rules") then in effect, except as modified by this Section 12. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section. The arbitrator will have exclusive authority to resolve any dispute relating to the arbitrability and enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in a court under law or in equity. Any award of the arbitrator(s) will be final and binding on each party and may be entered as a judgment in any court of competent jurisdiction. If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law. (c) You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention to do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your dispute or controversy. (d) You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR ROUTE 20 COFFEE WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver, and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

Waiver and Severability

No waiver by Route 20 Coffee of any term or condition outlined in these terms will be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Route 20 Coffee to assert a right or provision under these terms will not constitute a waiver of such right or provision.

Suppose any provision of these terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason. In that case, such provision will be eliminated or limited to the minimum extent such that the remaining provisions of these terms will continue in full force and effect.

Recurring Subscriptions

When starting a Route 20 Coffee subscription, you agree to be billed in a recurring fashion on a per-order basis until your subscription is a) canceled or b) paused. If pausing, the subscription will remain paused until the requested resume date, or if a resume date is not specified, the subscription will remain indefinitely.

Your subscription may be canceled anytime via our website, phone, or email with our customer support team. Please allow up to 72 hours for cancellation if canceling via telephone or email.

You will be charged the same amount for each order generated from your subscription unless configuration changes are made to the subscription. This includes canceling a subscription and later starting one of a similar configuration.

The term of your subscription is continuous.

Entire Agreement

These terms and our privacy policy constitute the sole and entire Agreement between you and Route 20 Coffee concerning our website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, written and oral, concerning our website.

Feedback

We welcome your comments and suggestions regarding our website and the information, products, and services we make available here. Contact us at support@route20coffee.com or (315) 570-3995 to provide feedback.

Thank you for visiting our website. We hope to see you in person at one of our locations soon.